Privacy Policy

Effective date: 16 October 2026

This policy explains how JPG Software Solutions handles information when you visit the Nivaas website, request a demo or app access, contact us, or use Nivaas software provided by us.

1. Who we are and how to contact us

“JPG Software Solutions”, “we”, “us” and “our” refer to the provider of Nivaas.

2. Information we may collect

Depending on how you contact us and which Nivaas features your property uses, information may include:

• Enquiry and access request details: your name, WhatsApp number, property name, city and number of properties.
• Messages and support details: questions, suggestions for improvement, demo preferences and correspondence.
• Website reviews and updates: guest name, property name, star rating and review text that JPG Software Solutions enters into the website after the customer gives permission to publish it; plus public website announcements and offers maintained by the site owner.
• Property and account information: property setup, room and reservation details and account or staff information entered by the customer to use the software.
• Guest information entered by a property: guest contact and stay details, payment or invoice records, and identity-document information if the property chooses to use document or KYC features.
• Technical information: basic device, browser and access-log information may be processed by the website or hosting provider to deliver and secure the site.

Please do not send guest identity documents or other sensitive guest information through the marketing enquiry form or WhatsApp demo request.

3. How we use information

We use information to respond to enquiries and feedback, arrange demos, discuss and provide app access, configure or support Nivaas, maintain and improve the service, protect accounts and systems, and meet applicable legal obligations. We do not use enquiry details to charge you through this website.

4. WhatsApp and contact forms

When you submit the Nivaas access form, this website prepares a message and opens WhatsApp. The website does not send the message for you. Your information reaches us only if you review and send that message in WhatsApp. If you do not send it, we will not receive the request and cannot provide app access from that request.

WhatsApp is operated by a third party and handles messages under its own terms and privacy policy. You can also contact us by email using the address above.

5. Guest and staff information in Nivaas

A guest house or hotel decides what guest, booking, payment, identity-document and staff information to enter into its Nivaas workspace and is responsible for providing notices and obtaining permissions required for its use of that information. JPG Software Solutions may process information entered into Nivaas to operate, maintain and support the software. The property should contact us before entering sensitive records if it needs details about hosting, access controls, backups, retention or deletion for its specific deployment.

This policy describes the current website and enquiry flow. Product-specific data handling, including storage location, retention periods, subprocessors and customer instructions, should be set out in the service agreement before production use.

6. Sharing and service providers

We do not sell personal information. We may share information with service providers that help us host the website and its shared content database (including Supabase if configured), communicate about or support Nivaas, with the property customer and its authorized users as needed to provide the service, or with authorities where disclosure is required by law. We expect service providers to handle information for the relevant service purpose.

7. Storage, security and retention

Information submitted through the demo request form is not saved in the website database; it is placed in a WhatsApp draft until you choose to send it. Customer reviews entered by the site owner are stored in the shared website database and remain unpublished until approved. Published review details are visible to website visitors. The owner can unpublish or delete them and should remove them if the customer withdraws permission. Website announcements and offer settings are also stored there. Supabase and the website host may process technical logs and retain backup copies according to the project settings and their own terms. Messages sent to our WhatsApp or email may remain in those accounts and devices.

We use reasonable safeguards appropriate to the service, but no website, device or transmission method can be guaranteed completely secure. We retain information for as long as needed for the enquiry, customer relationship, support, legitimate business records or legal requirements, then delete or de-identify it where appropriate. Reviews and website posts can be removed by the site owner; database backups may retain deleted records for the backup period configured with the hosting provider.

8. Cookies and third-party links

The Nivaas marketing page does not intentionally use advertising cookies. The website host or third-party services you choose to open, including WhatsApp, may use their own cookies or collect technical information under their policies. Links to other websites are provided for convenience; their privacy practices are controlled by those providers.

9. Your choices and privacy requests

You can choose not to submit an enquiry, and you can withdraw consent for future contact by messaging or emailing us. You may ask us to access, correct or delete information that you sent to us, subject to records we must keep by law or for service administration. Contact us using the details above and describe your request. We may need to verify your identity before acting.

10. Children

The Nivaas website and software are intended for accommodation businesses and are not directed to children. Do not submit a child’s personal information through the marketing form. A property using the software is responsible for handling any guest information it enters lawfully and appropriately.

11. Changes to this policy

We may update this policy as our website or services change. The latest version and effective date will be posted on this page.

This policy is a business draft prepared from the current website and product information. Confirm the Supabase region, website host, database backup period, review retention process and service-provider terms before publishing this as the final policy.